At Virgin-news.com, we are committed to providing comprehensive support to our diverse user base, including advertisers, news reporters, blog writers, video developers, PR agencies, and the general public, both in India and internationally. Our goal is to ensure a seamless experience for all users of our online daily newspaper, as outlined in our Customer Support Policy.
1. Advertisers: Our dedicated advertising support team assists advertisers with ad placements, package selection, and campaign optimization. For any inquiries related to bulk packages, payments, or ad performance, advertisers can reach us at advertising@virgin-news.com. Response times are typically within 24 hours on business days.
Our Customer Support Policy is designed to enhance communication and foster collaboration between our team and our valued clients.
2. News Reporters & Blog Writers: We offer editorial support for news reporters and blog writers contributing to Virgin-news.com. Our editorial team provides guidance on content submissions, revisions, and publishing timelines. For queries regarding content policies or submission processes, contact editorial@virgin-news.com.
3. Video Developers: Video content is an integral part of our platform, and we support video developers with guidelines on video format, resolution, and content standards. For technical or content-related queries, reach us at media@virgin-news.com.
4. PR Agencies: PR agencies partnering with Virgin-news.com for press releases or sponsored content can contact our public relations team at pr@virgin-news.com. We offer assistance in ensuring smooth publication and promotional strategies.
5. General Public: We value feedback from the general public and are open to addressing any concerns or suggestions regarding our content and platform. General inquiries can be directed to support@virgin-news.com. Our customer support operates from Monday to Friday, 9 AM to 6 PM IST, and we strive to resolve all queries within 48 hours. For international users, we provide support in different time zones, ensuring accessibility worldwide.
